At Euro Asia Travel LLC, customer satisfaction is important to us. We want you to have confidence when purchasing our travel products. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, and accessories, where applicable.
- The product is not damaged, altered, or used.
- Proof of purchase or order information is provided.
Certain products may be excluded from returns where permitted by applicable law.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
We may request photographs or other information to help us evaluate the issue. If the claim is approved, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
3. Refunds
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund is required by applicable law.
4. Return Shipping
For returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs.
If the return is due to receiving an incorrect, damaged, or defective product, Euro Asia Travel LLC may cover reasonable return shipping costs where appropriate.
5. Non-Returnable Items
Some products may not be eligible for return due to their nature, condition, hygiene considerations, personalization, or applicable legal restrictions.
If a particular product has special return conditions, those conditions will be communicated on the product page or at the time of purchase.
6. Exchanges
If you would like to exchange an eligible product, please contact us. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return procedure described above.
8. How to Request a Return or Refund
To request a return or refund, please contact us with:
- Your name
- Order number
- Product name
- Reason for the return
- Photographs, if the product is damaged or defective
Our team will provide further instructions regarding the return process.
9. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Euro Asia Travel LLC
1925 Pacific Ave
Atlantic City, NJ 08401
United States
Phone: +1 (347) 384-6411
We reserve the right to update this policy when necessary to reflect changes in our business practices or applicable requirements.
Euro Asia Travel LLC — Your Journey, Made Easier.